Frequently asked questions

There is an apparent inconsistency when double clicking on an xpert grid or table:  sometimes a form pops up and sometimes you start editing the row that you click on.

You can choose on the pop-up options menu which way you want to enter your information. Right-click on the grid or click the nearest double downward options arrow.  If you want to enter information directly into the grid, click to check Edit in place.  If you want to enter information into a separate form, click to uncheck Edit in place.

I have renewed my license but I have not received an email update.

Try checking your junk email folder.  To avoid the problem, go to the address book in your email program and enter this address: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

When exporting to DiVa I see only Create new template.

 Before you can export to DiVa, you must create a template and associate it with your instrument configuration.  For help, see Create a new DiVa template. 

Why can’t I remove a stain set’s single-reagent parameter using the tree?

There are 4 picking modes with the stain set tree that influences what nodes you can pick and “unpick”. 

1. Editing multi-parameter reagent

2. Adding multi-parameter reagent

3. Editing single-parameter reagents

4. Adding single-parameter reagents

The current mode is displayed next to Len Herzenberg's picture at the north west corner of the window. Only in the mode Editing single-parameter reagents can you both add a single-reagent parameter using the tree as well as remove any previously chosen single-reagent parameter.  When the tree looses this picking mode after adding multi-reagent parameters you re-activate it by double clicking on the one of the reagents in the east pane.

Why bother with “basic security” since it is insecure?

Our primary purpose for controlling user access (and commercial licensing) by email technology is not to provide security.  The primary purpose is to track (and contact) who has created and modified each piece of knowledge.  All knowledge instances are stamped with the email address of the creating author as well as the modifying author.  Moreover, the pipetting guides are stamped with the author’s email address.

This benefit is quickly lost if multiple users use the same email account.  Moreover, it will be difficult for two different persons to use CytoGenie at the same time.  When online, CytoGenie strongly encourages only one user at a time to have modification privileges .  If the users try to work around this by going offline, then when they update the server with their changes they overwrite the work of the last user who used the same email address. 

Life is much better if every user uses their own email account.  For a minimal costs you get

Coordinated sharing and tracking of knowledge
Prevention of data loss

Reusing email technology to implement authentication is a growing trend with current internet applications. It reduces the number of passwords that the user is forced to remember. If such a policy is unacceptable, you can go with enhanced or military security.

Is my CytoGenie information secure? What are  the different security levels?

Basic security

All access is controlled by the user’s email account but all internet communications are open.  Expert hackers with access to the internet can assemble a picture of your research knowledge by spying on packet transmissions between the CytoGenie client application and server.

Standard

This is basic security plus HTTPS which conceals internet communications with full encryption.  Hackers can only access your research knowledge by spying on packet transmissions between your email client and your email server or by discovering the credentials (login details such as password) for your email account.

Enhanced

This is enhanced security plus password challenges and control using digital certificate authentication.  Hackers can only access your research knowledge if you give out both your password as well as your digital certificate.

FortKnox

Installing the CytoGenie server behind one’s fire wall 

When I'm entering information for a protocol, stain set or other element, what does the red bordered box mean?

Red boxes tell you that you must correct or complete the information in the cell before you can continue to the next page or step.

Knowledge base lock conflict? Why is this happening?

When users open a type of knowledge base that is expected to be shared (the  lab-wide or facility-wide knowledge bases), CytoGenie issues a warning/reminder. CytoGenie always maintains the opened knowledge base in a locked state. To avoid this conflict enter CytoGenie at the researchers level of knowledgebase so that you make changes to only your own knowledgebase.   

As I make a protocol with a certain stain set does CG deduct the amount of reagent (ul) used per protocol from my reagent inventory? If yes, does that mean I have to use CytoGenie on every protocol? 

CG does not deduct the amount of reagent used per protocol. When the reagent is finished, you simply find that reagent in your reagent inventory, double click on the reagent, a new window will open, right click on the area where the Vial's information is and than click on the: "Mark as used up." CytoGenie will than recognize the reagent as "used up." No you don't have to use CytoGenie for every protocol but once you start using it you will realize how much time you save in the long run. 

Do I have to log out and than log in to change the level of my knowledgebase?

No. Click on "open knowledgebase" under the file tab to open/change different knowledgebase levels.

How do I renew my license?

An email with a new license should be sent automatically to your email when you try to launch CytoGenie. You can also renew your license by going to http://www.sciencexperts.com/ web-site to renew your license.

Can I import my reagent information from a spreadsheet? If so, how?

1. On the CytoGenie main window, go to the Reagents tab

2. Right-click (or shift-f10) to produce pop-up menu

3. Select Manage rows

4. Select import

Complete discription at

http://www.facs-xpert.com/CytoGenie/inventoryDialog.html#_Toc103050844

How do I keep a reagent private? And how do I share a reagent with the lab or facility?

To keep a reagent private you need to make sure you are in your own researcher specific knowledge base when you add the reagent. And to share a reagent you need to make sure you are in the facility or lab wide knowledge base when you add the reagent to share it with lab or facility.

How do I launch CytoGenie off-line?

 There should be a JNLP file on your desktop that CytoGenie has created for off-line launching. 

How can I share my reagent(s) with another lab member?

Right click on the reagent that you would like to share and click: "Share # selected reagent." On the new window, write the file name and click "Export." Find the file under: Desktop > My Documents > ScienceXperts > CytoGenie. This is available only in CytoGenie Pro.

Why am I getting an "Incorrect Format" message when I try to load my DiVa template onto CytoGenie?

The first thing to do when troubleshooting Diva files is to make sure that Diva can read the exact, unaltered file that *it* produced. I know this seems crazy, but I’ve come across several templates that gave CytoGenie errors, only to find out that it gave Diva errors as well. So, I would say that before even attempting to import into CytoGenie, (immediately after you generate the template) you should attempt to run the same experiment from  Diva to ensure that the file is OK.